IAB continually measures, reviews and improves its ground operation procedures of airlines it represents. Beyond general IATA ground handling procedures IAB is uncompromising in its compliance with the specific standards and this applies to every area of our activities. From passenger services to ramp supervision and from corporate aircraft handling to account management.

IAB quality system and procedures further ensures the efficiency and effectiveness of our operation. Our commitment to quality focuses on business processes and aligns action to strategic objectives.

 

IAB developed models to help in better understanding what drives customer satisfaction and one of the key drives is quality of service. From top management and throughout the organization quality safety and training are paramount, this commitment has created a corporate culture where effective programs are tailored to customer's needs.

 

To maintain the quality system IAB trained middle managers and other employees to be internal auditors. Our auditors conduct assessments to ensure that quality systems remain in place. Reliability and consistency is our objective to ensure that our promised levels of services are delivered every time as well as failure being recognized corrected and monitored.